VIDA MASSAGE
Membership Policies & Procedures
At Vida Massage, our membership program is designed to make consistent wellness simple, flexible, and affordable. Please review the following Policies and Procedures before enrolling.
1. Membership Options
Choose the membership option that best fits your wellness goals.
Membership options include:
- One (1) 60-minute monthly credit
- Two (2) 60-minute monthly credits
- One (1) 90-minute monthly credit
- Two (2) 90-minute monthly credits
Membership credits may be used toward a Therapeutic Massage or Signature Facial (where available).
2. Member Benefits
Taking care of yourself should feel effortless. As a member, you'll enjoy:
- A complimentary enhancement included with each paid monthly credit — because your massage should be tailored to you.
- 10% off if you book an extra massage or facial beyond your monthly credit.
- Priority booking up to six (6) months in advance, so your self-care is never left to chance.
- Up to 3 rollover sessions — unused sessions can be shared with family or friends.
- No long-term contract — just consistent care, on your terms.
- Membership can only be activated once per calendar year.
- Automatic billing on the 1st of each month.
Eligible complimentary enhancements include, but are not limited to:
- Cupping
- Hot Stones
- Fascia Blasting
- Gua Sha / Muscle Scraping
- Hypervolt
- Scalp Massage
3. Appointment Reservations & Prepayment
All appointments require prepayment to reserve your scheduled appointment time.
- Members reserve appointments by using an available membership credit.
- Non-members are required to prepay the full cost of their service at the time of booking.
- Appointments are not confirmed until payment or a membership credit has been applied.
4. Membership Billing
Memberships are automatically billed on the 1st of each month using the payment method on file.
A valid credit or debit card must remain on file at all times.
If a payment is declined:
- Membership benefits will be temporarily suspended.
- Outstanding balances must be paid before benefits resume.
- Membership credits cannot be redeemed until your account has been brought current.
5. Credit Rollover Policy
Unused membership credits automatically roll over while your membership remains active.
- A maximum of three (3) unused credits may accumulate on your account at one time.
- Once your account reaches three unused credits, additional monthly credits will not be added until one or more credits have been redeemed.
- All rolled-over credits expire six (6) months from the date they were originally issued.
- Expired credits have no cash value, are non-refundable, and cannot be reinstated.
6. Appointment Cancellation Policy
A minimum of 24 hours' notice is required to cancel or reschedule an appointment.
If less than 24 hours' notice is provided:
- Members will forfeit one membership credit.
- Non-members will forfeit their prepayment.
- Gift certificates and prepaid sessions will be redeemed for the missed appointment.
7. No-Show Policy
Failure to arrive for your scheduled appointment without notice will be considered a No-Show.
- Members will forfeit one membership credit.
- Non-members will forfeit their prepayment.
- Gift certificates and prepaid sessions will be redeemed for the missed appointment.
8. Late Arrival Policy
Please arrive on time for your appointment.
If you arrive late:
- Your session may be shortened to avoid delaying the next scheduled client.
- The full appointment fee or membership credit will still apply.
- If you anticipate being late, please call or text Vida Massage as soon as possible.
9. Complimentary Enhancement Policy
Each membership credit includes one complimentary enhancement.
Complimentary enhancements must be requested by calling or texting Vida Massage at least 24 hours before your scheduled appointment.
Enhancements requested with less than 24 hours' notice cannot be guaranteed and may not be available.
Complimentary enhancements have no cash value and cannot be exchanged for discounts, future services, or account credits.
10. Shareable Membership Credits
Membership credits are shareable.
A member may use an available credit to schedule an appointment for another individual. Shared credits remain subject to all Vida Massage Membership Policies and Procedures, including appointment availability, cancellation policies, and credit expiration dates.
11. Membership Cancellation Policy
You may cancel your membership at any time.
A 30-day written notice is required by email or text. This allows us sufficient time to process your cancellation request, discontinue recurring billing, and properly close your membership account.
During the 30-day notice period:
- Your membership will remain active.
- Any scheduled billing during this period will continue as scheduled.
- You may continue using your available membership benefits and credits.
After your membership ends:
- Membership fees are non-refundable.
- Membership credits are non-refundable.
- Any unused membership credits will expire 30 days after your membership terminates.
- Members who cancel their membership will not be eligible to re-enroll for twelve (12) months from the cancellation date.
12. Member Conduct Policy
Vida Massage is committed to maintaining a safe, relaxing, and professional environment.
Membership may be suspended or terminated for:
- Repeated late cancellations or no-shows.
- Abuse or misuse of membership benefits.
- Failure to maintain a valid payment method.
- Providing false or fraudulent payment information.
- Harassment, threatening behavior, or inappropriate conduct toward staff or other guests.
- Failure to follow Vida Massage Policies and Procedures.
- Vida Massage reserves the right to refuse service, suspend membership benefits, or terminate a membership when these policies have been violated.
13. Refund Policy
- Membership fees are non-refundable.
- Membership credits are non-refundable.
- Membership credits have no cash value.
- Expired credits cannot be reinstated.
14. Agreement
By enrolling in the Vida Massage Membership Program, you acknowledge that you have read, understood, and agree to these Membership Policies and Procedures.
These policies are designed to ensure fairness, maintain appointment availability, and allow us to provide the highest level of care and service to every member.